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How to implement what your customers need ? (2)

I continue to search way to imrpove customer relationship to define good systems.
Inspiring video : maybe my customers even do not know what I want to sell them !
In this video, done by a google guy, we see that while google is fighting hard to launch his Chrome browser… “normal” street people do not know what is a browser !
Insteristing.. isn’t it ?
I’ve found this video throw Seth Godin blog.

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