How to implement what your customers need ? (2)

I continue to search way to imrpove customer relationship to define good systems.

Inspiring video : maybe my customers even do not know what I want to sell them !

In this video, done by a google guy, we see that while google is fighting hard to launch his Chrome browser... "normal" street people do not know what is a browser !

Insteristing.. isn't it ?

I've found this video throw Seth Godin blog.